
In a surprising turn of events, Zomato CEO Deepinder Goyal was denied access to a service lift at Gurugram’s Ambience Mall while personally delivering a customer order. The incident, which quickly gained traction on social media, occurred when Goyal decided to participate in Zomato’s delivery operations. The security staff, unaware of his identity, denied him access to the service elevator typically used by delivery personnel.
Goyal’s experience has sparked conversations about the challenges faced by delivery workers in India, with many calling for better treatment and working conditions. Zomato is one of India’s leading food delivery platforms, and the CEO’s hands-on approach has drawn both praise and criticism. While many admired Goyal for his commitment to understanding ground-level operations, others questioned the policies of the mall.
The incident highlights the everyday struggles of delivery workers and brings into focus the importance of recognizing and valuing their contribution to India’s gig economy.