
A video that has gone viral on October 9, 2024, shows a frustrated customer expressing his dissatisfaction with the service at an Ola Electric service center. The man, identified as Prateek, recorded the video inside the center, complaining about his faulty Ola Scooty. “Saari, scooty kharab hain” (Everything’s broken, even the scooty), he says, pointing to issues with both the service and the product.
The video has sparked a discussion about the after-sales services of electric vehicle manufacturers, with many other customers voicing similar complaints about long repair times and inconsistent service. The video has amassed thousands of views and comments, with users expressing frustration at the state of customer service in the electric vehicle industry. Ola has yet to issue an official response, but the incident highlights the growing demand for better support in India’s burgeoning EV sector.