Web Desk
A Bengaluru woman was left fuming after a mishap with an Onam flower delivery from BigBasket. What was meant to be a joyous occasion turned sour when she received wilted and substandard flowers for her Onam celebration. The woman, who had placed an order well in advance, shared her ordeal on social media, which quickly went viral.
BigBasket has since apologized for the blunder, offering a refund and an explanation that the poor quality was due to unexpected supply chain issues. However, the woman remains upset, calling for better quality control and customer service during important cultural festivities.
Her story has resonated with many, sparking discussions about the reliability of online deliveries, particularly during important festivals when expectations are high. As e-commerce continues to expand, incidents like these serve as reminders of the importance of maintaining service quality.
